Coast Hillcrest Resort Hotel

Overall Space

• Braille/large print signage for all publicly accessible areas
• Multiple lighting sources to improve visibility
• Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
• Elevators (if applicable) have verbal announcements at each floor, and braille on the buttons
• Staff are available to accompany guests through the venue as a guide, and to describe the sights

Emergency Plan

• Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
• Emergency plan includes staff trained to provide in-person assistance for people with cognitive disabilities
• System in place for guests to contact a staff member for help if required

Service Dogs

• Staff have been trained on guide and service dog policies
• Business has a dog relief area on site

High Speed Internet Service

• Business has high-speed internet service available for video application use

Overall Space

• Business has a visual warning (alarm) system

Accessible Guest Rooms

• Rooms for guests using mobility devices
• Accessible route to accessible rooms
• Entry door is a minimum 815 mm wide
• Lowered "spyhole" in door
• Lever type handle on entrance door
• Lowered room controls (light switches, temperature controls)
• Space between furniture is a minimum of 900 mm
• Lowered hanging space in closet

Parking

• Designated accessible parking near an accessible entrance that is specifically marked

Accessible Guest Room Bathroom

• Door is a minimum 815 mm wide
• Roll-under sink minimum roll under height 684 mm
• Lever style faucet controls
• Lowered mirror at sink vanity
• No threshold roll-in shower
• Bath bench or chair with backrest
• Raised toilet - 430-480 mm above floor with grab bars
• Grab bars at toilet

Entrance

• Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
• Entry route has a door that is at minimum 815 mm wide
• One or more entry points are automated

Restroom in Public Area

• Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
• Designated gender-neutral/family restroom that can also accommodate a support person

Overall Space

• Staff are available to accompany guests through the venue as a guide, and to describe the sights
• Neutral or muted colours that are calming and subdued
• Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes
• Subtle and/or natural lighting, no florescent or harsh lighting, and no dark shadows
• Minimal visual clutter and obstacles, with clear central access throughout the space
• Nonslip floor surfaces with minimal reflection
• Background noise is minimal, and alarms or auditory cues are on a low frequency
• Designated quiet spaces with comfortable seating for individuals feeling anxious or confused

Restroom in Public Area

• Designated gender-neutral/family restroom that can also accommodate a support person

Food Services

• Menus use large, plain fonts and simple descriptions, with minimal visual stimuli