Prestige Mountain Resort Rossland

Overall Space

• Multiple lighting sources to improve visibility
• Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
• Elevators (if applicable) have verbal announcements at each floor, and braille on the buttons
• Staff are available to accompany guests through the venue as a guide, and to describe the sights

Emergency Plan

• Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
• Emergency plan includes staff trained to provide in-person assistance for people with cognitive disabilities
• System in place for guests to contact a staff member for help if required

Service Dogs

• Staff have been trained on guide and service dog policies
• Business has a dog relief area on site

High Speed Internet Service

• Business has high-speed internet service available for video application use

Supporting Programs

• Business accepts Access2Card (www.access2card.ca) or permits a support person to accompany the customer at no cost or at a discount

Overall Space

• Accommodation has closed captioning on TVs/video boards

Accessible Guest Rooms

• Rooms for guests using mobility devices
• Accessible route to accessible rooms
• Entry door is a minimum 815 mm wide
• Lever type handle on entrance door
• Space between furniture is a minimum of 900 mm
• Lowered hanging space in closet

Parking

• Designated accessible parking near an accessible entrance that is specifically marked

Accessible Guest Room Bathroom

• Door is a minimum 815 mm wide
• Roll-under sink minimum roll under height 684 mm
• Lever style faucet controls
• Lowered mirror at sink vanity
• Handheld showerhead with lever controls
• Bathtub with grab bars
• Bath bench or chair with backrest
• Raised toilet - 430-480 mm above floor with grab bars
• Grab bars at toilet

Entrance

• Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
• One or more entry points are automated

Restroom in Public Area

• Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door

Food Services

• Accessible path of travel and accessible style tables/booths

Elevator

• Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)

Overall Space

• Staff are available to accompany guests through the venue as a guide, and to describe the sights
• Neutral or muted colours that are calming and subdued
• Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes
• Subtle and/or natural lighting, no florescent or harsh lighting, and no dark shadows
• Minimal visual clutter and obstacles, with clear central access throughout the space
• Nonslip floor surfaces with minimal reflection
• Steps and slope changes are clearly marked and lit, and have handrails
• Background noise is minimal, and alarms or auditory cues are on a low frequency
• Fragrance-free areas

Signs & Navigation

• Directional signs at key decision points, including main entrances, restrooms, lounges, and reception desks

Food Services

• Menus use large, plain fonts and simple descriptions, with minimal visual stimuli